What to do if I run out of propane:
An out-of-gas situation can be a very hard thing to go through. Especially if it happens in the dead of winter, and propane is your main source of heat. Not realizing the dangers involved, some attempt to connect a propane cylinder to the system to get through the night. While we can’t blame you for wanting to keep warm, we also do not want you to get hurt (or worse).
Do not under any circumstances attempt to connect a cylinder to your system. Doing so can be extremely dangerous. People have been killed attempting to make an unauthorized connection. Propane is highly flammable, and can ignite explosively.
The small cylinders like those found on BBQ grills can not vaporize enough propane to keep up with the demand of a typical house furnace. This can result in improper combustion, high carbon monoxide levels, and possible damage to your system.
If you run out, please call us first and let us handle the situation for you, safely. Any tampering, or unauthorized connection to a leased propane system is considered a serious safety violation and may result in termination of service.
We value your safety. If you run out after business hours, call 419-526-4271 and follow the prompts. Someone is always available 24 hours a day, 7 days a week. If you are out-of-gas, a system check must be done per regulations and fees may apply.
What to do if I have a leak:
Although they are quite rare, propane gas leaks can happen. If you think you smell LP-gas in your home, please get everyone out. This is especially important in the case of a major leak.
DO NOT turn on or off any electrical appliance or light as a simple spark can ignite the propane if it has reached it’s flammable limit. Since there is no way for you to know for sure what the concentration of propane is, assume that it is bad enough to cause a fire. Leave your door open to help ventilate the propane leak to the outside air. If there is no fire, and you feel it is safe to do so, shut off your tank ASAP. There is a hand-wheel valve under the dome of the tank, shutting off this valve completely will stop the flow of propane into your house.
From a cell phone or a neighbor’s phone call us right away at 419-526-4271, and incase of a major leak you can also call your local fire department by calling 911.
Can I lock my tank hood?
As a service tech, I get asked this question from time to time. Especially if the customer happens to live in a troubled neighborhood, and is worried about tampering. I can honestly state, that even in such circumstances it is exceedingly rare that a tank is tampered with, so the odds of this occurring is very low. Also due to safety, and insurance regulations we can not lock down the hoods on the tanks. If there is ever a propane related emergency, the main shut-off to your system is located under this hood and needs to have unrestricted access at all times. You don’t want yourself, your neighbor, propane service representative, or fire department to have to waste precious time to shut your system down in case of an emergency.
If you are having trouble in regards to tank tampering, please call us ASAP, along with your local Police department if you feel it is needed. We may be able to take other action to protect your system other then locking down the hood.
Watch mowers and automobiles around the tank.
When mowing in and around your tank and regulators, please be careful not to rub the tank, or the gas line and regulators.
Most riding lawn mowers have enough power to knock the blocks out from under the tank if they are hit. This can cause the tank to become unstable, and in rare cases even knock the tank over. A 500 gallon tank weighs almost 1000 pounds empty. If an unstable tank falls over you can be seriously injured, or worse.
Please call us ASAP if you accidentally knock the blocks loose under your tank legs, and stay away from it in case it falls over. If you happen to hit or bump a regulator or line, call our office and have our Service Tech inspect it, even if it does not appear to be damaged. We want you to be safe.